At the facility Contact Center of Xerox in Enschede, the team leaders trained, after consultation with the quality and innovation manager Anita Boschman, the use of the One Minute Coaching on-the-job. By walking around…

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The back offices of many banks are having a hard knock time. It’s about very experienced people who do good work for the bank and their customers based on their specialized knowledge. These people have developed the habit of waiting for what will happen…

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‘Pricewise is street-wise.’ A sexy and fast company with many young people who see Pricewise often as an ‘intermediate station’ in their personal development. Pricewise holds many different disciplines: IT, customer service, marketing, sales and acquisition come…

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